Frequently asked questions about EKN Online

Submit a connection request in EKN Online to gain access to the company account. The account administrator reviews and approves your request and assigns an access level. Please note that the administrator role can only be assigned by EKN via a specific Power of Attorney authorisation.

1. Log in to EKN Online
   Please note: If you are a new user, you must first create a user profile.
2. Go to the Accounts tab and select Add account
3. Select Connect to an existing company account and enter the account number
4. The administrator logs in and approves the access request

The account number can be obtained from an account administrator, who can see it in EKN Online under the Accounts tab.

The account number can be obtained from an account administrator, who can see it in EKN Online under the Accounts tab.

If you cannot see the account, you do not have access and need to submit an access request. Ensure that you have the correct account number and that an administrator approves your request.

Go to the Accounts tab and open the relevant company account.

Click Users in the left-hand menu. A list of all users and their access levels will be displayed.

There are three access levels:

Administrator – Can sign transactions, manage users, and update account and company details.

User – Can sign transactions but cannot manage users. Cannot update account or company details.

Restricted user – Can create and prepare drafts only. but cannot sign transactions or update account or company details.

All users can view all information on the account, regardless of access level.

An account administrator can remove access for users who should no longer have access to the company account in EKN Online. 

Users can also remove themselves.

1. Go to the Accounts tab
2. Open the account and select Users
3. Click the arrow button in the Show column next to the relevant user and choose to Revoke access to the account

An administrator Power of Attorney authorisation must be issued, printed, and signed by an authorised signatory. The original must be sent to EKN for processing.

1. Go to the Accounts tab and open the relevant company account
2. Click Users in the left-hand menu and open the relevant user
3. Select the role Administrator and download the administrator Power of Attorney. Get it signed by the company’s authorised signatories and send it to EKN.

The user submits a connection request themselves. The administrator then approves the request under Connections for approval and assigns an access level.

Go to the Accounts tab and select Connections for approval in the left-hand menu.

Go to the Accounts tab and select Connections for approval in the left-hand menu.

A restricted user can create and prepare drafts but cannot sign transactions or update company details.

The Online Service Agreement and administrator Power of Attorney authorisation must always be signed by an authorised signatory according to the company registration certificate. Please note that the CEO’s signature is not always sufficient — it is the authority of the authorised signatory according to the registration certificate that applies. EKN does not regard these documents as routine administrative measures and therefore requires formal signing by the authorised signatory.

Postal address:

EKN
Box 3064
SE-103 61 Stockholm
Sweden

Courier address:

Kungsgatan 36, floor 6
SE-111 35 Stockholm
Sweden

A user can be removed by an administrator or by the user themselves.

Do the following:

1. Log in to EKN Online
2. Go to the Accounts tab
3. Open the relevant account
4. Select Users
5. Click the arrow button in the column Show next to the user and revoke access to the account

Access is increased by an administrator by issuing a new Power of Attorney authorisation:

• For the role User: signing is done digitally in EKN Online
• For the role Administrator: requires a paper Power of Attorney authorisation, signed by your company's authorised signatories and sent by post to EKN.

An administrator Power of Attorney authorisation must be issued, signed by an authorised signatory, and sent in original to EKN for approval.

1. Go to the Accounts tab
2. Open the relevant account
3. Select Users in the left-hand menu
4. Click the arrow button in the column Show next to the user
5. Select the role Administrator and download the administrator Power of Attorney authorisation

Go to My Contact Details via your name at the top right of the page and select language (Swedish or English).

Under My Contact Details via your name at the top right, click Edit Information, update the information, and save.

In My Contact Details, you can enable email notifications for events related to your accounts.

An administrator can change invoice details.

Go to Accounts, open the account, and select Edit Company Information. Update the invoice information and submit the change.

1. Go to the Accounts tab and open Company accounts
2. Click Edit Company Information
3. Select the step Ownership structure and add or update owners

The change is reviewed and confirmed by EKN before it takes effect.