If the buyer or borrower has not paid a claim guaranteed by EKN within a month after the due date, you must notify EKN of this in writing.
You also have an obligation to notify us of unpaid receivables from the same buyer or borrower, even if these are not guaranteed by EKN.
We can then quickly agree on what needs to be done so as to prevent a loss. If you are late in advising us of non-payment, you may risk having the waiting period extended or even losing your right of compensation for some or all of the claim. The time frames are stated in the general terms and conditions.
How to report non-payment
Send in a notification of delayed payment in EKN Online, if your guarantee is there, or using the form Notification of delayed payment. You will receive a confirmation when EKN has received your notification.
If you later receive payment of an amount that you have notified as delayed, you must always advise EKN of this in writing.